Support - Overview
Welcome to the Webage Support Section. We hope you will find the answers to your questions. However, if we do not have any information on the question you have, please do not hesitate to fill out the Support Request Form.
If you require support please call us on 0906 757 9988 (calls cost 75p per minute from a UK landline)
Existing Network Support clients please call our main number 01292 571460, and use Option 3.
Lines are open weekdays between 9am and 5 pm. Outside these hours please log into our portal system and place support requests there, or use our support email address support@webage.co.uk (monitored 25/7/365).
Support Topics
FAQs
What is Web Hosting?
Web hosting allows you to publish your web site on the Internet 24/7 365 days a year. So to achieve this you need a server with reliable and fast connectivity to the Internet which runs constantly, and is maintained to guarantee maximum uptime. This is what a web host provides you with.
What is virtual hosting?
In the very old days, way back in the 1990s, it was only possible to put one web site on one server. Virtual hosting allowed for multiple web sites to be hosted on one server, and each site was dubbed a virtual server. This is a separate thing from a virtual private server, which is discussed below.
What is a domain name?
A domain name is a web address. For example, if you look at Webage website you are viewing information located at www.webage.co.uk. In this instance, 'webage.co.uk' is the domain name, which is owned by Webage and used to display information about the company and its products.
How do I register a domain name?
You can contact us with the name you are interested in, and we will check it is available and register it for you. We will require your full name, business name, business type, address and contact details to ensure that we register the domain name to the correct legal entity.
My host offers unlimited bandwidth/space/transfer
"Unlimited" bandwidth, web space, email addresses etc etc is a scam. Of course it is not possible to offer unlimited anything. So if you read the small print, in the AUP (acceptable use policy) or the terms and conditions, you will find that such offerings are not genuinely unlimited. We recommend you visit UnlimBand for more details.
How do I track how many hits my website gets?
There are a few things that need to be cleared in terms of terminology:
Hits - this simply refers to the total number of files downloaded from your site. If one page has five images in it, viewing that page once adds 6 hits (one html file plus five images).
Impressions - the number of times all the pages on your site are seen (also simply called pageviews). Impressions are sometimes referred to as 'hits' which can cause confusion
Uniques - the number of people that visited your site.
We offer AWstats as the package which analyses your raw log files to produce useful statistics. You statistics reports also give you the number of visitors from the various search engines, and the search keyphrases used to find your site.
External statistics analysis services are also available - such as Google Analytics. This uses javascript in your pages to contact Google and update their database on the visitors etc your web site has had.
Will there be forced advertising on my site - things like banner ads or popup ads?
Not with Webage. You are paying to host your own web site, and so what is put on the site is completely under your control.
What are subdomains?
Subdomains are what you put before the first dot. For example, for the domain name megastore.co.uk, we could create the subdomain myshop.megastore.co.uk or
deals.megastore.co.uk Such subdomains usually resolve to a separate web site.
How do I upload my site online?
The best way to upload your site to the web server is to use FTP (which stands for File Transfer Protocol).
Using software such as Filezilla, CuteFTP or WS_FTP you can log into your web site and upload
the files. Therefore you require an FTP username and password, in order to be able to write files to your
site.
We can also provide secondary FTP logins for sub directories of your web site, so that you can for example
provide an area for a third party to write files to your site, without them having write access to your main web site.
What is the difference between UNIX hosting and Windows hosting?
Which platform you should choose to host your site upon largely depends upon the languages and
technologies your chosen web developer uses. Unix and Linux hosting is probably the best to choose if
you developer uses PHP, Perl and/or MySQL. On the other hand if your developer uses .NET, ASP
or VBScript then Windows Hosting is probably best for you.
What is a Virtual Private Server or VPS?
A Virtual Private Server is an instance of a full server operating system running as a virtual machine
on a virtualization server. Such servers can run many "virtual machines". The benefit of a VPS is that is provides
all the same functionality as having a dedicated server without the costs of a dedicated hardware server. Such benefits include
shell access (i.e. command prompt access), no other web sites competiting for resources on the server, the ability to install
your own server side software etc.
What is Co-location?
Server co-location is when you purchase and own the server which we host for you in our data centres. The cost of co-location is generally
below of the of a "dedicated server" because the hardware has already been paid for. So with co-location you are paying for the electricity used
in running the machine, plus the rackspace it uses in the data centre rack, plu the bandwidth it uses on the Internet.
What is dedicated server hosting?
Dedicated server hosting is where you have your own machine within the data centre to use are you please. Such servers are generally leased and so
you are paying for the electricity, rack space and bandwidth used, plus the cost to lease the hardware server.
What is remote reboot?
Remote reboot is where we provide you with secure access to a power management server which you can use to externally control the power supply to your server,
or servers. Therefore with only a web browser you can shutdown, or reboot an unresponsive server for example.
You can always call us for support on 0906 757 9988
(Calls cost 75p per minute plus network extras).